CQC made easy – vakmentor has created 5 easy digestible modules to help develop your team
The Care Quality Commission expects all team members to work towards achieving 16 CORE outcomes. These standards provide a structured framework for delivering a quality service to patients. Guest mentors across all modules include trainers and dental practitioners who are experts in their particular compliance domains. They include: Seema Sharma, Simon Roland, Jenin Khanam, Ray Goodman, Smita Mistry, Tracy Stuart, Lena Vakil, Ann Gilbert, Bela Treon, Zaki Kanaan, Bonnie Marcello, Rob Mills, Sandra Smith, Rashmi Kaushal, Jo Russell, Sarah Palmer, Gaynor Barrett, Jane-Louise Moore, Oliver Harman, Tim Wilson, Sarah Fiddaman, Yvonne Clarke and Janine Greyling. This journey will allow you to learn from their knowledge and in-depth expertise.
Across the 5 modules 16 CORE CQC outcomes are explored in detail over 18 modules, which include 2 introductory topics, namely, Introduction to CQC and Law, ethics and CQC: Equality and Diversity. CQC outcomes covered are 1, 2, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 16, 17 and 21.
Module 1 - FAB Patient Experience
Patients are the lifeblood of our practices, so there is a business case for involving and informing them to grow and sustain a strong customer base of loyal, happy returning patients. This module comprises 5 customer focused CQC episodes to help all dental team members create a reproducible fabulous patient experience
PL version includes gap analysis for CQC outcome 1,2 & 3
Module 2 – Personalised Patient Care
This module provides a guide on how to ensure each patient’s journey is a care pathway personalised just for them, from the moment they arrive in the practice to the moment they leave. It will help to meet CQC regulations and turn patients into raving fans who take oral health seriously, recommend you to others and grow your practice!
PL version includes gap analysis for CQC outcome 4,5 & 6
Module 3 – Safeguarding & Safety
This module provides a guide on how to ensure each patient’s journey is a care pathway personalised just for them, from the moment they arrive in the practice to the moment they leave. It will help to meet CQC regulations and turn patients into raving fans who take oral health seriously, recommend you to others and grow your practice!
PL version includes gap analysis for CQC outcome 7,8,9,10 & 11
Module 4 – Dream Team
A skilled and motivated team is the key to success for all dental practices. This module explains why dental practices need the right people in the right place, and how to achieve this to ensure that patients are consistently well looked after. From the moment of recruitment and induction to the point of appraisal and review, allow us to demystify HR processes for you.
PL version includes gap analysis for CQC outcome 12,13 & 14
Module 5 – Quality & Management
In this outcome you will learn how to ensure quality assurance, compliance with CQC egulations and lower stress levels! The key is for the whole team to take shared responsibility for rolling monitoring processes such as risk assessments, audits, complaints monitoring, incident monitoring and record keeping. The unique offer on this learning platform is the inclusion of a full set of audits and risk assessments for Dentabyte members.
PL version includes gap analysis for CQC outcome 15,16,17 & 21
Induction Plan for new staff (Team Membership )
Practice owners have a duty to ensure ALL staff know and adhere to CQC and GDC standards. Vakmentor removes the headache of new staff induction with this custom-built 12-week programme for the practice’s HR records. This Journey blends CQC and CPD content in 21 episodes with related documents for all new starters, complete with a 12 week induction plan.
Your new team members can work through this material at their own pace, giving you the reassurance that all the bases are covered thoroughly.
Guest mentors in this section include trainers and dental practitioners who are experts in their particular compliance domains. They include: Seema Sharma, Simon Roland, Jenin Khanam, Ray Goodman, Smita Mistry, Tracy Stuart, Lena Vakil, Ann Gilbert, Bela Treon, Zaki Kanaan, Bonnie Marcello, Rob Mills, Sandra Smith, Rashmi Kaushal, Jo Russell, Sarah Palmer, Gaynor Barrett, Jane-Louise Moore, Oliver Harman, Tim Wilson, Sarah Fiddaman, Yvonne Clarke and Janine Greyling. This Journey will allow you to learn from their knowledge and in-depth expertise.
Personal Development Plan (Manager Membership)
This Journey consisted of personal development content for all team members that have been mapped to the GDC’s learning outcomes and the Care Quality Commission’s 16 Core Outcomes. It covers 21 episodes with related documents which will enable the learner to move from the Induction programme up to the next level with monthly development records for the practice’s HR records and an annual appraisal record.
Guest mentors in this section include trainers and dental practitioners who are experts in their particular compliance domains. They include: Seema Sharma, Simon Roland, Jenin Khanam, Ray Goodman, Smita Mistry, Tracy Stuart, Lena Vakil, Ann Gilbert, Bela Treon, Zaki Kanaan, Bonnie Marcello, Rob Mills, Sandra Smith, Rashmi Kaushal, Jo Russell, Sarah Palmer, Gaynor Barrett, Jane-Louise Moore, Oliver Harman, Tim Wilson, Sarah Fiddaman, Yvonne Clarke and Janine Greyling. This Journey will allow you to learn from their knowledge and in-depth expertise.